At Quantum Valley, we value our clients and strive to deliver high-quality software solutions and services. We understand that circumstances may arise where a refund or return is required. This policy outlines the terms and conditions for requesting a refund.
✅ Services
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Custom Software Development, Web & Mobile Solutions
Due to the nature of our services, refunds are generally not available once a project has started and resources have been allocated. -
If a project is canceled before development work begins, a partial refund may be issued after deducting administrative and consultation costs.
✅ Digital Products / Licenses
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For any digital tools, plugins, or software licenses purchased through us:
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Refunds are available within 7 days of purchase, provided the product has not been downloaded, activated, or used.
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Once the license is issued or software is delivered, refunds cannot be processed.
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✅ Maintenance & Support Plans
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Refunds are available within 7 days of purchase if no support services have been used.
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If support services have already been delivered, refunds will not be issued.
❌ Non-Refundable Items
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Completed projects or delivered milestones.
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Design, consulting, or strategy sessions already provided.
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Third-party costs or services (hosting, domain, API, etc.).
📩 How to Request a Refund
To request a refund, please contact us at info@quantumvalley.co with:
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Your name and order/project details.
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Reason for requesting a refund.
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Proof of purchase (invoice or payment reference).
Our team will review your request and respond within 5–7 business days.
⚠️ Important Notice
By engaging our services or purchasing our digital products, you agree to this Refund & Return Policy. We encourage clients to fully discuss their requirements with our team before making a purchase to ensure complete satisfaction.